Appointments are booked by ASC staff and EMR will prompt them to send patients two (2) SMS messages:
- Appointment letter message
Dear PATIENT you have an appointment at Adult Specialist Clinics Western Health Your letter is here (LINK) The password is your postcode.
2. Reminder message
This is a reminder for {NAME} UR {UR}. You have an appointment in {CLINIC NAME} Clinic on {DATE} at {TIME} Please attend Footscray Hospital for your appointment. If you are unable to attend or you no longer require this appointment please contact us on 8345 6490
Upon opening the link, patients will see a standard WH appointment letter
____________________________________________________________________________________________________________________
If a patient FTAs and is discharged from the service, their GP will receive the following letter:
Your Urgent Attention Is Required:
Patient: [_Patient_FirstName_] [_Patient_LastName_]
Date of Birth: [_Patient_DOB_]
Hospital I.D: [_Patient_MRN_]
Address: [_Patient_HomeAddr1_]
[_Patient_HomeAddr2_]
[_Patient_City_]
[_Patient_Zip_], [_Patient_State_]
Clinic: [_ApptTypeDisplay_]
This patient has been discharged.
Thank you for your referral to Western Health [_Clinic_Area_] for the above patient.
The patient has been discharged from our service due to failing to attend an appointment without giving prior notice to the hospital.
Yours sincerely,
[_Clinic_Area_].
Western Health
____________________________________________________________________________________________________________________
The patient will receive:
Our records show that you did not arrive for your [_Clinic_Area_] appointment. As we did not hear from you, Western Health has discharged you from the [_ApptTypeDisplay_] on [_FMTDATE=[_ApptBeg_dt_tm_]:FORMAT=DD;;D_] [_FMTDATE=[_ApptBeg_dt_tm_]:FORMAT=MMMMMMMMM;L;D_] [_FMTDATE=[_ApptBeg_dt_tm_]:FORMAT=YYYY;;D_].
If you require further information please contact your General Practitioner
Yours sincerely,
[_Clinic_Area_].
Western Health